Is Face ID Down?

Is Face ID not working for everyone right now? Get current Face ID outages, status, timeouts and issue reports today.

  
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Face ID is a facial recognition system designed and developed by Apple Inc. for the iPhone and iPad Pro
https://www.apple.com/iphone-x/#face-id


Face ID website request errors

This graph shows Face ID errors and response times for the website over the past day. Website status and slowness is related to downtime for Face ID and errors for their site.

Face ID outage report graph

This chart above shows Face ID error reports submitted in the past 24 hours (one day) compared to the recent average over similar days. The status of Face ID is marked as "down" when the number of reported errors is significantly higher than the average errors.



More about Face ID service

Face ID is a facial recognition system designed and developed by Apple Inc. for the iPhone and iPad Pro. The system allows biometric authentication for unlocking a device, making payments, accessing sensitive data, providing detailed facial expression tracking for Animoji, as well as six degrees of freedom head-tracking, eye-tracking, and other features. Initially released in November 2017 with the iPhone X, it has since been updated and introduced to several new iPhone models, and all iPad Pro models. The Face ID hardware consists of a sensor with three modules; a dot projector that projects a grid of small infrared dots onto a user's face, a module called the flood illuminator that shines infrared light at the face, and an infrared camera which takes an infrared picture of the user, reads the resulting pattern and generates a 3D facial map. This map is compared with the registered face using a secure subsystem, and the user is authenticated if the two faces match sufficiently.

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What should I do if Face ID is unavailable?
If Face ID is UP but you can't load the page, here are some helpful troubleshooting steps:
Refresh
Try refreshing your browser page or close any accompanying applications and retry opening them.
Check if access to Face ID is blocked
Access to Face ID may be blocked due to an antivirus or firewall configuration either on your own computer or phone or by an employer or network. Check for anti-virus programs or firewalls installed on your machine. Alternatively, try to use the website or app via another network like one on a mobile phone so you can access Face ID.
Clear browser cache and cookies
Try clearing your browser cache and cookies and change the IP address of the computer by disconnecting and reconnecting the internet. Then try to access Face ID again.
DNS Cache
To clear the DNS cache on your computer, look up instructions for your specific operating system online. Then try to access the Face ID site again.
Web Browser Plugins
If you are still having trouble accessing Face ID, you may try to disable web browser plugins (like ad-blockers) which may be interfering with access to Face ID